What
is the difference between arctic.net and TelAlaska NetWorks?
The arctic.net product is the name of the Internet service
offered by TelAlaska NetWorks. TelAlaska NetWorks is a subsidiary
company of TelAlaska. NetWorks is a provider of business Internet
and business network solutions, offering a variety of data
and communications services. To find out more about TelAlaska
visit our web site.
We have been in the telecommunications industry for over 30
years and through our experience have gained technical strength
that shows in our performance and satisfied customers. Our
phone lines are 100% digital and our secure network center
provides generator backup power.We provide one of the highest
quality networks in the state. We also supply you with a free
Internet Education Site to help you along your way. |
What is the modem speed at arctic.net?
Our modems have the capability of speeds up to
56Kbps. |
What is your client to modem ratio?
We have a commitment to maintain a maximum client to modem
ratio of 10 to 1, for fast reliable connections. This means
we order equipment and phone lines when we reach 8 to 1. We
keep close watch on our client to modem ratios so busy signals
are rare. |
Will I get a busy signal when I call?
The
busiest time to access the Internet is between 5PM to 10PM.
During this time it is possible to get a busy signal but very
unlikely. We strive to give the best service possible to our
customers. |
Can I put up a web page of my own?
You
bet! With our service we give you 5 megabytes of web space
for your personal web pages. Just call us when you are ready
and we'll set up your space. Additional space is available
at $4.00 per megabyte per month.
|
Do I get an email account? Can I get additional email accounts?
You
get two free mailboxes with your account. Additional boxes
are available see our additional account
features. |
What type of technical support is available for arctic.net
customers?
Dial-up technical support is available 7 days a week, 24 hours
a day. We offer support for Windows 95, 98, Win2k and Windows
3x and Macintosh platforms. |
When I'm browsing the web, why do I get 'DNS Server Error'
sometimes?
Usually the website URL address is incorrect. If the address
is correct, there might be too many other users trying to
access the same site at once. When this occurs, try the URL
2 or 3 times, it may go through. It is possible the server
you are trying to reach is not working.
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